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  • Adult
  • Minor surgery
  • Digital Mammography
  • Laboratory services
  • office visits
  • Digital X-Rays
  • Bone density services
  • Pharmacy services
  • Basic gynecological visits
  • Ultrasound scans
  • Referral services
  • Adult
  • Minor surgery
  • Referral services
  • Office visits
  • Digital X-Rays
  • Laboratory services
  • Basic gynecological visits
  • Ultrasound scans
  • Pharmacy services
  • Adult
  • Minor surgery
  • Laboratory services
  • office visits
  • Pharmacy services
  • Basic gynecological visits
  • Digital X-rays
  • Referral services
  • Pharmacy Questions

    • What is this Pill for?

      A doctor will write a prescription to treat a condition. Your pharmacist will always explain what it is you are taking, how this medication is to be taken, what to expect while taking it, and for how long you must take it.

    • How Should I take my medication?

      You should take your medications how they are prescribed. Your pharmacist will give you the specific instructions on how to take your medication. Your medication should always be labeled with:

      1. 1. Doctor's name
      2. 2. Pharmacy Name and Phone Number
      3. 3. Date
      4. 4. Instruction on frequency of dosage
      5. 5. Pharmacist's initial
    • How do I store my medication?

      Some medications require specific storage requirements. Your pharmacist will tell you if medications should be stored at room temperature, be refrigerated or kept out of direct sunlight.

    • Is this a brand or a generic medication?

      Some prescriptions may be written for a Brand or Generic. Your pharmacist will indicate to you if the doctor wants you to have either and the difference in cost.

    • What is a co-pay?

      A co-pay is what you are expected to pay once you receive your prescription. Your Insurance Company pays a portion and the "co-pay" is the difference. Each insurance company has its own co-pay variable. The pharmacist will call and confirm what this amount is.

    • What is the difference between a brand and generic medication?

      One Manufacturer develops and markets a new drug. It has a seven-year window to exclusively sell this product. At the end of seven years many manufacturers are allowed to then use the exact same active ingredients to make this medication. This allows for competition and there is a difference in cost. All medications must meet tough standards to ensure that they are as effective as the original brand name product.

    • What happens if I miss a dose of my medication?

      If a dose is missed we ask patients to speak with their pharmacist. Normally patients may be asked not to panic and to resume schedule as normal. It is always advised that you speak with your pharmacist first as different medications may have different criteria for missed dose.

    • What can I expect when I take this medication?

      All medications have side effects and how they affect each patient may differ. Some effects may be manageable and tolerable, while others may be severe and require medical attention. The general principle is that if a side effect is severe STOP TAKING YOUR MEDICATION and call your Doctor or pharmacist right away.

    • Why is this pill a different color than my past pill?

      Your medication may look different especially if it is a generic as different manufacturers may have made it. It is still advised that if your medication looks different you should always speak with your pharmacist for clarity.

    • Can I take medication I took last year for the same symptoms I am experiencing now?

      Once a medication has been used to treat a condition, it is advised that any leftover medication is disposed. All medications have expiry dates and "use before dates". Do not use any left over prescription medication, as these may be toxic.
      If you are unsure of how to dispose of left over medication call your pharmacist.

    • Am I eligible for the National Drug Plan and how do I register?

      Our pharmacy is able to have you registered on the spot and to have a card ready for pick up - usually in 1 day. Few pharmacies can afford this service.

  • Laboratory Questions

    • I need to have a blood test - what does this involve?

      A blood test involves taking blood from a vein in your arm. Different tests require different tubes so more than one tube may be taken. All tubes will be labeled with patient name, date of birth and date of collection. After the blood has been collected and needle removed, pressure is applied to the site to stop the bleeding. A gauze or bandage will be applied to the site.

    • What does 'fasting' involve?

      Fasting requires a patient not having anything to eat or drink for a period of 10-12 hours before the test. You may drink water only if an overnight fast is required, after your last meal (note the time), eat nothing until the following morning after you blood has been collected.

    • Do I still take my medications?

      All Medication should taken as normal unless otherwise instructed by your physician.

    • How do I know that my samples will not be mixed up in the laboratory?

      When your blood is collected the phlebotomist will confirm with you that all information is correct. Each sample is carefully labeled after collection with patient name, date of birth and date of collection. A laboratory number is given to your request form and samples to ensure they are not mixed up. This number is unique and assists to ensure that the correct tests are performed on each sample. We have other checks in place throughout the testing procedure to ensure the testing is performed at the highest possible standard.

    • When will my results be ready?

      Routine blood test results are generally available within 24 hours of collection. However, some testing is more involved and may take longer. Microbiology Cultures i.e. urine, stool, vaginal, wound will take 48-72 hours.

  • Diagnostics Questions

    • Does the clinic offer antenatal services?

      The clinic does offer antenatal services through our OB/GYN physician, Dr. Charles. He can be reached at our Carmichael clinic on Wednesday and Friday from 2:00pm and on Thursdays at our Collins Avenue Clinic. Please see our home page for clinic telephone numbers and hours of operation.

    • Is digital mammography offered at your clinic?

      We do not offer digital mammography as yet at the Walk in Clinic but you can be assured that you will receive an accurate safe examination. Please feel free to call and talk to one of our radiographers today about making an appointment to have your next mammogram done.

    • Is the mammogram procedure painful?

      The mammogram procedure can be uncomfortable at times for patients. Each patient's experience varies. Some may feel some pressure whilst others may feel no pressure at all. There are a few tips:- If your breasts are extremely tender during your menstruation then you should schedule your mammogram at least a week after your menses is completed. Caffeine has also been known to cause discomfort in the breasts. Try to avoid caffeine i.e. coffee, coke etc. the morning of your procedure.

    • How do I prepare for a mammogram?

      If it is possible you should wear two piece clothing for easy access. You should not wear any deodorant, talcum powders under the armpits or around the breasts. As noted earlier, try to avoid any caffeine the morning of the procedure and to schedule your appointment at least a week after your menses is completed.

    • How long will it take to receive my results?

      Results are usually given within 24 to 48 hours from the day you did the procedure.

    • Can an x-ray hurt or harm my baby if I am pregnant?

      If you are pregnant or suspect that you may be pregnant, please inform the doctor or the radiographer before the exam. It is known that small amounts of radiation used in diagnostic radiology can actually harm the unborn child because the cells are rapidly dividing and growing into specialized cells and tissues.

    • Is there any radiation involved in ultrasound?

      No, ultrasound does not transmit radiation but instead uses high frequency sound waves to obtain images from inside the body.

    • Can you explain what the bone density test involves?

      The bone density test or BMD (Bone Mineral Density) test is a medical procedure to safely and painlessly determine the risk of developing osteoporosis. As a patient you will lie on the bone density table while the machine does all the calculations. It is not a claustrophobic exam there is no enclosed gantry to be placed in. The procedure lasts about 20 minutes.